AddressSupply Chain Manager
Please apply with your CV and 1-page Cover Letter
About Furbnow
Furbnow is a retrofit service for homeowners looking to start their journey to reducing their energy bills and carbon emissions, and having a warmer home. Customers want impartial advice and clear information on what will work for their home and lifestyle, how they can stage the work to fit their budget and minimise disruption. They want help finding installers and support if something goes wrong.
More detail on Furbnow can be found on our website.
Furbnow helps homeowners with a service that:
provides a whole home retrofit plan to achieve your goals for your home
gets them underway with their project: connects homeowners with trustworthy installers, provides a contract, a warranty for the work and a Retrofit Coordinator to oversee the project
monitors energy performance to see how the project has affected your energy and provides annual inspection of any work completed
Mission + Vision
We believe that Furbnow can transform the retrofit and energy efficiency industry and improve the homes of millions in the UK. Our mission is to make every home warm, affordable to run and ready for a heat pump in the future. There is no competitor taking our approach and our vision is to be the go-to place for homeowners to start their journey to low carbon heating.
Job Description
About the role
Joining Furbnow as the Supplier Relationship Manager is an incredible opportunity to put your skills to practice to have a real impact on delivering the Net Zero agenda.
As Supplier Relationship Manager, you will be responsible for ensuring we recruit the best in the business to our supplier network to deliver a high standard of retrofit work consistently. You’ll be working primarily in the Operations team to ensure we have the systems that enable us to scale while working day-to-day with our suppliers. You’ll work directly with the co-founder and CEO, Becky Lane, and co-founder and CTO, Laurence Watson, to craft our processes, design new systems and implement them with the team.
✔️ What your new job will be:
Make us the best in class for retrofit professionals and installers to work with to find customers and new work opportunities
- Design scalable systems that deliver a high standard of experience for our suppliers delivering retrofit assessments, Home Energy Plans, retrofit designs and installations
- Ensure our supply capacity is in place and ready to go before we launch in every region
- Coordinate with customer service operations and find ways to increase supplier retention
- Track and monitor the performance of our systems and our performance and make changes in response to metrics
- Work with the tech team to automate as much as possible and develop new tools to support our suppliers
- Develop ways to support the professional development of our Supply Chain and look for ways Furbnow can be a value-add partner outside of our transactional relationship
- Provide feedback to our Growth team to improve our supplier recruitment and capacity management strategy
- Provide feedback to our Product team to improve the supplier experience
- ️ Make suppliers love us
- Build a supplier pipeline across the country, with a compelling offering
- Ensure our suppliers are delivering high-quality outputs and projects
- Make it easy for suppliers to do their best work that matches our expectations
- Research and understand how we can use the right tools and technology and what we can offer to our partners
- Build a community with our suppliers
Run a tight ship
- Help Furbnow execute to a high standard across our activities
- Be proactive and identify opportunities and problems coming up
- Fix operational issues quickly
- Communicate and share learnings across the team
Qualifications
We are looking for a passionate operations professional based in London, Birmingham or remotely.
- Knowledge and experience in the retrofit space will be a benefit but if you have experience of managing Supply Chain in a tech environment - we want to hear from you!
- Highly organised. It goes without saying but you will be able to manage complex projects at pace.
- Great communicator. You’ll interface with our team, our customers and our suppliers. You’ll need to concisely take in and share information rapidly.
- Passion! Our goal is nothing less than to transform people’s homes and accelerate home decarbonisation. Passion for moving beyond intention and climate goals into real action is a must!
- Light-speed learner. Every day the company is growing and evolving, and so will your role over time.
- Be okay with making mistakes. We are all learning and mistakes are the byproduct of doing something new. Making them is part of the journey, but dwelling on them is not
- Creative pragmatism. Ideas are great, but only if they can be executed
This is a rare opportunity to join an exciting new venture in a booming field with the potential for a significant impact on the UK's climate targets.
Additional Information
What’s in it for you
Work at the leading edge for delivering on our carbon targets in the UK by helping homeowners start their decarbonisation journey- You are helping bring a high-growth startup to life and execute our ambitions to help every homeowner have a quality low carbon home A culture of self-development, continuous growth and radical candour Opportunity to develop your career in the operations team with exposure to other areas of the business
Benefits
- Base salary £50-65k
- Option for equity in the business
- Flexible working hours (37.5hr contract)
- Flexible working location if desired – Central London or Birmingham
- High spec laptop
Interview process
- Apply with your CV and 1-page Cover Letter
- Initial screening call (30 mins)
- Competency-based interview + collaborative task (1 hour)
If you are as passionate as us about decarbonising people's homes and personal development and are not scared of joining us in the deep end for challenging but meaningful work - then this may just be the role for you!
