Support Assistant - Nights

Support Assistant - Nights

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high- quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Homelessness and Prevention team as a Support Assistant

The role

Arlington is the largest mixed use homeless hostel in the UK and the flagship support services for One Housing. Alongside its 95 supported homes for former rough sleepers it has 44 low-rent independent studio flats, social enterprises and commercial businesses in a mixed vibrant environment all under one roof, where our customers can be motivated to get on the right track and find a way to independence.

We have a fantastic opportunity for someone to join us in the position of Waking Nights Support Assistant.

Hours: 36 Hours per week - Mondays, Wednesdays & Thursdays 20:30pm - 08:30am

Location: Arlington - Camden

Salary: £24,114.00 per year

Your responsibilities will include:

• Providing practical and emotional support to people with dual diagnosis and complex needs such as substance abuse and mental abuse within the hostel service.
• Manage customer mental and physical health needs by regular contact and observation
• Provide a broad range of practical and support tasks for identified customers.
• Keep all customer records up to date – both paper files and data recording system.
• Where required, administer medication & ensure appropriate records are maintained
• Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Customer Behaviours Framework Collaboration.
• Building and welfare checks throughout the night
• Some administration tasks where required and assisting with preparing paperwork for the following day e.g putting out sign in sheets
• Assisting with setting up breakfast service in the morning

What you will need to succeed

We are looking someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.

The successful candidate will:

• Be a good team player
• Have good understanding and knowledge of safeguarding
• Have good written and spoken English
• Have some experience with alcohol and substance abuse/addiction, homelessness and mental health - this can be professional or personal experience.
• Have some experience working in a similar setting (homeless prevention / supported living)
• Ability to motivate and support vulnerable adults
• Empathic person with a robust attitude.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind,

• Your holidays are important to us. Take up to 20 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Homelessness and Prevention team.

Proud member of the Disability Confident employer scheme