Support Desk Team Leader

We're in search of a Support team lead to join a well-established Managed Service Provider (MSP) in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service Desk Team, we want to hear from you. In this role, you will be providing 2nd line support and excellent customer service while supporting the 1st line engineers, to respond to and resolve a wide range of support requests. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments.
Requirements:
- Minimum of 3 years experience in a MSP environment.
- Experience leading teams and mentoring more junior engineers.
- Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP)
- Experience working with network technologies (Firewall, Routers, Wi-Fi)
- Experience in Cloud Solutions (Microsoft Office 365, Azure)
- Experience in Storage Solutions (NAS, SharePoint)
- Experience with RMM Management
- Experience with PSA Management
- Experience with Document Management Systems
Desirables:
- Full driving license
This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed.
Please be aware that our client cannot provide sponsorship for this role.