Support Manager

Position: Support Manager
Location: Luton (LU1)
Hours: 37.5 hours per week
Salary: £29,234.01 per annum
Job ref: 3904
We regret to inform you that Advance is unable to accept any sponsorship requirements.
About the Role:
We are seeking a highly motivated person to work with the Operations Manager in leading and directly line managing a support team in Luton to deliver the highest quality of support that not only meets but exceeds the expectations of the individuals who draw on it.
You will lead as an exemplary role model to achieve outstanding, personalised support, ensuring our customers are at heart of all we do, and their needs are met. Ensuring your team feel valued and supported, providing them with a full understanding of what is expected of them and giving them the skills and tools to undertake their role to the best of their abilities.
Success in this role means that individuals get the highest quality support and live their best lives.
About the candidate:
- Able to manage across services and work alongside other Support Managers and Operations Managers
- Competent with ICT
- Able to manage staff effectively including staff issues in line with policy and procedures
- Experience of delivering high quality, personalised support within the Health and Social Care sector is essential, along with the ability to lead and motivate a team of people to deliver excellent, personalised support whilst maintaining a confident, professional, compassionate, and respectful outlook
- Having achieved a minimum of a level 4 diploma in adult care, including certificate in principles of leadership and management for adult care (or equivalent) or a commitment to undertake this qualification
- You will need to possess excellent communication skills, both verbal and written
- To deliver the high-quality support both Advance and the people we support expect, this role requires you to work flexibly. This could include working some weekends, bank holidays, waking nights or sleep in duties, if required
- Please note a valid driver’s licence and access to own vehicle is desirable for this role
- Understanding of the Data Protection Act (DPA) 2018 and General Data Protection Regulations (GDPR) and understand the importance of confidentiality
For more information about the role please contact, Bertha Kamuna on  07793595260 or email on Bertha.Kamuna@advanceuk.org between Monday - Friday 9am - 5pm
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We’re a national, charitable organisation, supporting thousands of people across the UK. We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
- Paid mileage and travel time between appointments
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 years increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.

Proud member of the Disability Confident employer scheme