Support Officer

Together Housing is one of the largest housing associations in the North of England, managing over 36,000 homes across the region. We are a non-profit organization with a commitment to reinvesting the money we make for the benefit of our residents and local communities.

As part of our dedication to fostering a diverse and inclusive workforce, we welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are currently seeking Two Support Officers to join our Supported Housing team. As a Support Officer, you will provide housing-based support to vulnerable, and disadvantaged individuals and families. Your role will involve delivering person-centered support that is flexible, outcome-focused, and tailored to meet the unique needs of each person and their children. This will include both planned and responsive support during working hours. This position is based in the Blackburn area.

Requirements

Key Responsibilities of the Support Officer:

• Provide person-centered support to customers disadvantaged by homelessness, helping them maintain their independence, develop skills for future independent living, and improve their quality of life, well-being, and opportunities, based on individual needs and goals
• Work closely with partners from other agencies and services to ensure customers receive comprehensive support, including improving their well-being and living safely, and reducing reliance on statutory services
• Identify support needs and risks for a wide range of vulnerable customers, including those with complex needs or challenging behaviors, and develop personalized support plans
• Maintain accurate records and documentations, including customer files, support notes, incident and accident records, and risk assessments

Requirements:

• Previous experience working in a customer-focused environment
• Knowledge of housing issues affecting vulnerable people
• Experience working with vulnerable individuals and families or disadvantaged group
• Satisfactory Enhanced Disclosure & Barring Service (DBS) check
• Awareness of safeguarding issues
• Excellent communication and interpersonal skills, with the ability to be flexible and adapt to changing circumstances

Benefits

In return, we are offering the successful candidate in the Support Officer role…

• Salary: £22,854 per annum
• You will be working 37 hours per week, Monday – Friday
• You will be covering the Blackburn and Darwen area.

• 27 days annual leave (Full time equivalent) (rising to 32 over 5 years’ service) + bank holidays
• A flexible working environment, with a range of family friendly policies
• Wide range of professional, and personal development training opportunities
• Attractive pension scheme
• A range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• To view the full range of our benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Fully Enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.