Support Technical Specialist

FTE: 1.0FTE (working 37 hours per week) Salary: UH6 £31,396pa to £33,966pa with potential to progress to £37,099pa by annual increments on achieving designated skills and experience Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location: College Lane Campus, University of Hertfordshire  The Support teams are comprised of multi-skilled Specialists who will be responsible for providing frontline support for the University’s staff, students and visitors. This support is for the wide range of library, academic and IT, AV and live event services that the Library and Computing Service department offers. They will undertake a range of user support relating to University systems, services, facilities and departments and will support customers with their requirements in connection with learning, teaching, research and business engagement.  Main duties and responsibilities The postholder will be responsible for the maintenance of the Audio Visual (AV) and Digital Media (DM) installations in University teaching and meeting rooms, video conference rooms, TV Studios, Weston Auditorium and Digital Signage system. This will include planning for and carrying out the routines and procedures necessary to ensure the efficient operation of AV/IT systems, theatre equipment (including IT, AV, lighting and Sound and projection), networking infrastructure, media and IT equipment across the University Estate.  A knowledge of relevant programming systems and tools in order to fix problems and make minor programming changes or firmware upgrades. You will ensure customer service requests, enquiries, bookings, complaints and client liaison relating to LCS services are dealt with using the relevant systems (such as Web Help Desk) and processes to log, resolve and refer enquiries within agreed timescales and standards. Ensuring issues are dealt with in a prompt and efficient way, ensuring good communication with users.  The support, setup and operation of equipment for key University events as well as providing technical and event support across the whole University Estate. Skills and experience required The successful candidate must have proven experience of working in a front line service within a customer service organization, experience of providing technical support for the development, operation and delivery of AV, IT and Events This experience should include hardware and software installation / maintenance / fault diagnosis across a range of IT/AV equipment. Additionally, you should have experience of programming, operating & maintaining professional lighting and sound equipment for theatres/ large venues. Proven skills and experience in the programming of control systems for audio visual equipment is essential. Qualifications required HND/C, Dip HE, Foundation Degree, N/SVQ4 or equivalent expertise and experience Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made. Contact Details/Informal Enquiries: Luke Lalla-Maharajh, Events, AV and Digital Media Manager, l.lalla-maharajh@herts.ac.uk Closing Date: 6 February 2024 Interview Date: To be confirmed Apply online via the above ‘Apply’ button.