Support to Succeed - Keyworker

Salary: up to £28,000
Job Type: Full Time, Fixed Term
Location: Oldham
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Working Well: Support To Succeed is a new programme of activity which identifies, engages, and supports economically inactive Greater Manchester (GM) residents (aged 19 and over) who are furthest away from the labour market, with complex needs (including those who are not engaged with mainstream provision) to address barriers and achieve positive onward destinations. The programme will also have a dedicated offer for economically inactive residents aged over 50 who experience age-related challenges. The emphasis of this programme is on engagement, and re-engagement, with mainstream provision and employment for some of the regions most disengaged, economically inactive residents. There are several other UKSPF (UK SHARED PROSPERITY FUND) funded programmes which will work together to ensure a whole system approach to attracting, engaging, retaining, and progressing participants, whilst addressing and removing barriers.

Participants may include single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority, or faith groups and those with specific disabilities.

What you’ll be doing:

• As a Keyworker you will manage a caseload of participants, being their mentor and coach. You will support them to become socially included by assessing their needs and developing individually tailored support packages to aid them to enter either training, education, or employment.
• Respond to referrals, ensuring that the person is eligible for the contract and assist with the identification economically inactive participants and those over aged over 50 years.
• Ensure contractual and quality compliance relating to paperwork and the CRM system, responding to errors and requests for additional information from the Customer Admin Hub in a timely manner.
• Use a variety of engagement strategies working with local organisations to meet the project’s engagement targets across all participant target groups, ensuring equality of access for all.
• Manage a personal caseload of participants, being the single point of contact as well as mentor and coach, to remove barriers to education, training or employment, and support participants to achieve these outcomes.
• Through personal assessment and vocational profiling establish effective SMART action plans and optimum progression routes for customers.
• Maximise use of the intervention framework, referring participants to identified suitable provision, to assist programme delivery and achieve KPI’s

What you’ll need:

• The role requires experience of working and training people with multiple and complex needs.
• Post holders need to be highly organised, self-motivated, engaging, and supportive.
• Occasionally the position may require setting up learning opportunities including workshops and bespoke programmes of work.
• Previous frontline experience of working with vulnerable adults in a variety of settings
• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a DBS checks in line with our Safeguarding Policy

What we need from you:

• Commitment to work in partnership with others for the benefit of Great Places.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• A passion for customer service
• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects

What we give you in return for your hard work and commitment

• Pension |DC Scheme (up to 10% contribution from both colleague and Great Places
• WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place |High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
• Reward & Recognition | You Count Rewards are individual reward’s for going ‘above & beyond’ | Compliance based training bonuses paid annually
• Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
• At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

We reserve the right to close the advert early should we have enough applications and can offer interview slots on 12th and 13th of February.

REF-212 264