Support Worker

Welcome to YLOH – Your Life Our Help.

People Helping People. It is that Simple it is that Skilful.

Here at YLOH, we provide a range of services in the community designed to help and support people overcome problems and challenges they are experiencing. We focus on getting to know people, by listening to them and the people who know them best and using that knowledge to build suitable support plans to enable them to live a fulfilled life. Our work is based on evidence that at the heart of any helpful work with someone, there is always a significant relationship. That, where people have help from people who; listen, who are compassionate, thoughtful, hopeful and honest, the help is much more likely to be successful.

Could you be the one to help make a positive difference to someone’s life?

Are you looking for an exciting opportunity within a Company who, whilst maintaining high levels of care to those who use our services, also value their employees by providing roles that enable personal satisfaction, training, and the opportunity to further develop themselves. YLOH are highly supportive of their employees own personal development by providing key training opportunities. We are proud to state that most of our senior support team have been supported from Support Worker levels throughout their careers to management positions.

SUPPORT WORKERS (No personal care)
37.5 HOURS PER WEEK | PERMANENT
Range from £11.45 - £12.25 Per Hour
Enhanced overtime rate from £12.88 - £13.78 Per Hour

Paid Travel time and Mileage (£0.45p per mile)

At YLOH we aspire to provide for the needs of both the people we support and our staff. Our rotas are designed to accommodate those needs as far as practicable, and typically works as follows:

Rotas are published about 2 weeks in advance. There are 2 versions of the rotas - 1 for staff and 1 for the people we support. Both rotas are ratified by our leadership team prior to publication.

A full time YLOH workers’ day is typically 7.5 hours with an allocated 30-minute break. Work may be required any day of the week including weekends but is usually Monday to Friday around the hours of 09:00-17:00 but may be sooner or later. Occasionally you may be required to work overtime, extending your shift beyond the usual 7.5 hours.

Main Responsibilities to include but are not limited to:

Our Support Worker roles, based in Ipswich and the surrounding area, require you hold a high level of integrity to be able to build and sustain trusting and professional relationships to help people address issues in their home and social lives, as well as providing support for their physical and emotional wellbeing.

Responsibilities and key attributes required;

• Caring, empathetic, compassionate, and calm nature, with patience and emotional resilience
• Good listening skills with the ability to communicate clearly and sensitively to people and their families, whilst building trusted relationships providing appropriate support and advice in a sensitive manner, whilst protecting dignity and rights
• To respond appropriately to any situation of abuse and self-neglect, utilising standards defined in Safeguarding.
• Ability to adjust to changing standards and codes of conduct within the care industry
• Ability to liaise with healthcare professionals when required
• Good awareness of health and safety for those in your care and yourself and to promote awareness of any issues
• To support people in making full use of their strengths and abilities, finding outlets for social, leisure and/or work orientated activities.
• To oversee and support people in taking their prescribed medication in accordance with the medication management policy.
• Using the Getting to Know You Booklet, to provide an overall service of help, reflection, understanding and planning that helps people in a way that develops personal choice and autonomy.
• To keep accurate and legible records (both IT based and written). Utilising people’s journals, and effectively collaborating with them about the content of records.
• To implement training with people regarding their particular issues and problems, either in a group or on a one-to-one basis.
• To act as the Duty Person as per rota. The Duty Person being responsible for staff logging on and off for visits, as well as being available for enquiries to the Team and staff needing help and support.
• To act as the Keyworker for a group of people. The Keyworker being responsible for coordinating the work of the Team with those people, ensuring that all records/paperwork are completed, that the person is happy that we are working towards their plans.

YLOH are a friendly and supportive organisation, who, in return for your hard work, dedication and commitment to those in our care, will provide the following benefits:

• Career progression and internal opportunities
• Enhanced Overtime Pay
• Death in service life cover
• Staff pension scheme
• Discounted Gym Membership
• Free Professional Financial advice service (through a partnership company)
• Fully funded DBS checks
• Fully paid travel time for the hours you work
• Company charity and social events
• Fully paid comprehensive training and induction
• Refer a friend scheme payment

The post is subject to an enhanced DBS check, satisfactory references and evidence of your right to work in the UK. You must be 18 years old or over to apply.

Please note we do not have a visa sponsorship licence.

Job Types: Full-time, Permanent

Pay: £11.45-£12.25 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Flexitime
• Free or subsidised travel
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Referral programme

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Licence/Certification:

• UK Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: On the road