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Form of work
SalaryWe are proud to handling the recruitment of a Supporter Care Coordinator for a leading charity based in central London. As the Supporter Care Coordinator you will provide excellent customer service to every supporter who interacts with the charity.
You will be the first point of contact for fundraising enquiries and incoming supporter communications, maintaining and updating the database, logging and processing all feedback that the charity receives accurately and efficiently, sharing trends and insights with senior management.
You will be a confident communicator, with the ability to handle and log supporter concerns, complaints and queries with care and professionalism.
As the Supporter Care Coordinator, you will need:
• Experience of providing excellent customer service to supporters or customers on the telephone, by email and in writing
• Ability to handle complex queries and complaints
• Knowledge of and experience using IT systems and databases
Salary: £25,000-£27,000
Contract: Temporary
Location: London/Hybrid
Closing date: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles.
We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner
