Supporter Care Officer

Job title:                          Supporter CareOfficer

Reporting to:                   Fundraising Manager

Terms:                              Permanent Contract, 25 days Holiday (exc. Bank Holidays) pro rata, 5% pension contribution.

Place of work:                 Our central office (Bristol) with some hybrid working optional and occasional visits to our Plymouth and Bristol warehouses

About FareShare South West

FareShare South West is the region’s largest food and environment charity. We take good-to-eat surplus food that would otherwise go to waste, and share it with over 400 charities, schools and community hubs across the south west, joining the dots between food waste and hunger and transforming an environmental problem into social good.

Purpose of role

FareShare South West’s (FSSW) fundraising strategy and income streams have developed and diversified rapidly in line with major growth since 2017. Individual giving (IG) became a new major fundraising stream for us during the pandemic and is essential for ongoing sustainability as we expand and launch new programmes and operations to fight hunger and food waste.

The Supporter Care Officer (SCO) is responsible for all donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our IG income. Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters.

The SCO will work with the Fundraising Manager (FM) and Chief Fundraising and Communications Officer (CFCO) to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income. The SCO will work with the Fundraising Assistant to thank supporters, record donations and support individuals with their own fundraising events.

The pay scale for this role reflects that we're open to applications from experienced Supporter Care and Individual Giving fundraisers, and also those looking to move into the sector who have transferable skills.