Supporter Care Officer

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

It’s an exciting time at the Charity – we are implementing a new CRM system (Microsoft Dynamics) which will fundamentally change the way we deliver our supporter experience.

This role will support the delivery of the Supporter Experience Framework and Supporter Care strategic plan to deliver an excellent supporter experience to all external audiences, contacting and responding to supporter enquiries across multiple channels. 

You will monitor and measure the teams KPI’s to inform day to day management of work and resource within the Supporter Care team.

The role is offered on a full time, permanent basis. Although the post is based at our central London offices, LAA offers a hybrid working arrangement.

You will be a determined and passionate individual who wants to make a real difference to critically injured patients in London by providing a first-class customer experience. You will have previous experience working in a Supporter or Customer Care team delivering excellent supporter experience and be confident using CRM databases.

If you think this role is for you, apply today or contact us for more information.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.