Supporter Engagement And Events Officer

Supporter Care To be the first point of contact for the charity building relationships with our supporters via phone, email and letter in a professional manner. Maintain relationships through regular contact with donors throughout their donation and fundraising journey. Contacting donors to increase value of donations, retain donors and reactivate lapsed donors. Make improvements for supporter care, including ongoing communications to include delivery of Charity appeals and messaging. Developing own skills in tailoring the supporter journey. Create compelling content for supporters including regular newsletters, Website, Intranet, posters and social media posts. Working together with the communications team and the charity team to deliver these messages. Develop ideas and opportunities to grow supporter relationships based on donor trends, giving analysis and donor feedback. Building connections with our supporters and the wider community. Support in growing the number of supporters playing the hospital lottery. Event & Fundraising Support Act as a dynamic presence, leading and engaging volunteers, community groups and companies to organise fundraising events on behalf of the hospital. Inspire individuals to take up personal challenges to raise funds. Develop and share new fundraising opportunities. Support the Deputy Fundraising Manager with key fundraising appeals and Events. Working with the communications team, leading on marketing materials in the community, including internal communications (The Week), social media, community magazines and publications. Own a portfolio of events in the community targeting key audiences at weekends and evenings as required by the role. Working closely with the charity assistants to deliver these. Support Charity Assistants with internal stalls, cakes sales and bucket collections. Administration Keep up to date and accurate records of income and activities, ensuring all communications are recorded on the database. Manage the on line giving pages and maintain communication with those page holders. Provide data and information about fundraising activities, supporters and potential new opportunities. Support on Light up a Life across both sites Work with the Deputy fundraising Manager and Charity Assistants to co-ordinate the Give a Gift appeal across both sites Support on all fundraising activity, internally and externally, ward visits, cheque presentations and gift in kind donations. Producing data related to fundraising activities and donations on a quarterly basis or as required. Accurately record supporter information on our database (Harlequin) including all communication with supporters. Thank donors in a timely manner, keep thank you letter content up to date and tailored to specific supporters where required Fulfil supporter requests for fundraising materials. Maintaining and building our keep in touch agreed supporters. Working with peers Understand the organisation, its agreed systems and working procedures (Communications, Supplies and Finance for example). Working on briefs, appeals, assigned projects and tasks with other Charity Team members. Keep track of assigned projects and tasks so as to ensure that promises to supporters are met at all times. Ensure a positive and proactive working relationship with team members at all times, as well as within the broader Trust environment. Other Highest standard of honesty and personal integrity at all times. Attend team meetings and other cross-departmental meetings. Undertake any other duties as may be reasonably requested by more senior staff and senior representatives from other functions within the organisation as a part of the role. Promote development activities to Hospital staff at all levels and foster positive working relationships across the organisation. Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures. Ensure that all written communication and materials produced comply with corporate design standards and appropriate legislation (e.g. style guides, document templates, legal wordings, charities legislation requirements etc). Must be presentable and professionally dressed in accordance with departmental guidelines and appropriate to the event in which attending.