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Form of work
SalaryClosing Date: 3 March 2024Interview dates start from: 7 March 2024
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.
At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.
About the role
Join our Central Supporter Engagement team as a Customer Service Assistant (known internally as a Supporter Engagement Assistant).
As a Supporter Engagement Assistant, you play a pivotal role in creating compelling supporter and customer experiences. You will be connecting with supporters and customers through various channels, ensuring that your interactions are not only seamless but also personalised. Your aim is for supporters and customers to feel valued and inspired to actively participate and champion our cause. Your role, in part, will be to:
- Listen to our supporters and customers and provide appropriate, professional and empathetic responses.
- Respond to and resolve supporter and customer requests, via phone, email, web chat and social media, whilst identifying opportunities to deepen engagement and drive income.
- As the first point of contact, provide support to our fundraising teams by assessing the appropriate support required for supporters that contact us.
- To provide outbound engagement calls to a variety of audiences.
This role is site based in the Bristol office and you will be expected to be in the office 5 days per week - Monday-Friday.
We would love to hear from you if you have:
- A passion for delivering great customer or supporter experiences.
- Experience in working with customers or supporters in person and/or on the phone and in writing.
- The ability to build rapport quickly, are confident and are able to use initiative.
- Have great listening and verbal communication skills and are organised with good attention to detail.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation - or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking action and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
What we offer
In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme.
If you join us, you will be part of a community that is committed to making a difference in the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at the interview stage with you.
You may have experience in the following: Customer Experience Coordinator, Engagement Support Specialist, Donor Relations Representative, Supporter Care Officer, Community Engagement Associate, Fundraising Support Executive, Donor Engagement Specialist, Supporter Liaison Officer, Client Experience Associate, Donor Interaction Coordinator, Fundraising Support Assistant, Community Outreach Officer, Supporter Relationship Coordinator, Engagement and Support Assistant, etc.
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