Supporter Engagement Officer

SUPPORTER ENGAGEMENT OFFICER
Location: Bristol - Office
Contract Type: Permanent
Hours per week: Full time, 35 hours per week
Salary: £28,450 (FTE)
Closing Date:24 March 2024
Interview dates start from:2 April 2024
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.?
At Young Lives vs Cancer, we help children and young people (0-25), and their families find the strength to face whatever cancer throws at them.?Join us and your skills will make a real difference to the lives of young cancer patients.?
About the role
The Supporter Engagement team's main purpose is to engage with a variety of audiences, including our supporters and volunteers, providing support, guidance and resolution for a diverse range of enquiries. ?
As a Supporter Engagement Officer, your role is to enable the Supporter Engagement team to deliver outstanding supporter and customer experiences as well as optimise our income opportunities. This includes:
• The recruitment, management and training of the Supporter Engagement Assistants, providing pastoral care, support and guidance
• Effectively planning the operations and workload of the team
• Managing, resolving, and where necessary escalating complaints and feedback
• Working collaboratively with different teams to build trusted and positive working relationships.
• We would love to hear from you if you have:
• Managing, supervising or leading a team within a call centre or customer service setting
• Delivering coaching or training to a team with the aim of improving performance
• Effective complaints and feedback handling, including working directly with customers or supporters on the phone and in writing
• Building and maintaining positive internal and external relationships
• A passion for delivering exceptional customer service.
Along with the other team members, this role is based in the Bristol office. You will be in the office 5 days per week - Monday-Friday.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.??
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation,?as well as reflective of the diverse children and young people we support. Click?here?to find out more about our Diversity, Inclusion, Equity and Belonging strategy.??
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.??Please get in touch with us if you would like to discuss any specific requirements.?
What we offer
In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. ?
If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.?
You may have experience of the following: Team Leader, Leadership, Supervisor, Fundraising, Fundraising Engagement, Customer Service, Telemarketing, Call Centre, Charity, Third Sector, etc.
Apply Now
REF-212 495