Address
Form of work
SalarySustainment Officer
Based in Leatherhead
17.16 per hour PAYE
Temporary on going position
Requirements:
- Must be experienced in Social Housing
- Must have own car and be willing to travel throughout Surrey and beyond, mileage paid.
- Monday to Friday, 9-5.
- Hybrid working - working from home and visiting tenants in their homes, meet in the London office monthly.
Key Accountability's:
- Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.
- Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.
- Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
