Switchboard Operator

Salary: £21,297 per annum plus Veolia benefits
Hours: 39.5 hours per week Monday to Thursday 8am-5pm, Friday 8am-4:30pm
Location: Stevenage, SG1 2AS
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Part of a small team covering operating hours to manage incoming calls.
  
• Respond to any telephony queries promptly.
  
• Transfer calls to appropriate departments.
  
• Be able to hit targets and KPIs for example: All external calls answered within 9 seconds 97% of the time and all internal calls answered within 15 seconds 90% of the time.
  

What we're looking for;

• Previous experience of working in a call centre, switchboard or an administrative role
  
• Working knowledge of a telephony system
  
• Good level of skill on Google Suite
  
• Ability to work under pressure
  
• Customer service skills
  

What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.