Switchboard Operator

Manpower is recruiting a Switchboard Operator on behalf of our public sector client the NHS.
Location - Bridgend
Job type - Temporary
Hours - Part time as per rota across 7 days.
Hourly rate- Weekdays £11.45 | Saturdays & Nights £16.14 | Sundays & Bank Holidays £20.95
The Role
As the first point of contact for the service you will be responsible for providing a responsive and efficient switchboard/information service 24/7 to all service users.
Key Responsibilities:

• Answering incoming calls both internal and external
• Adhering to policies and procedures
• Understanding organisational functions and medical terminology
• Responding to emergencies and alarms
• Maintaining and updating call rotas and records
• Testing emergency procedures and systems
• Operating access control systems

Qualifications and Experience:

• Ability to speak Welsh at an intermediate level is ESSENTIAL
• Driving licence and access to your own vehicle is ESSENTIAL
• Be able to work any shifts as the service operates 24/7
• Experience in a call handling role/fast-paced customer service environment
• Knowledge of switchboard processes, policies, and information systems
• NVQ in Customer Services or Call Handling (or willingness to undertake)
• Excellent communication skills and clear speaking voice
• Ability to work in a pressured environment with frequent interruptions and a high level of background noise
• Ability to work unsupervised and under your own initiative
• Friendly and helpful disposition
• Ability to speak Welsh at an intermediate level (essential)

What we offer you

• Full training
• Weekly pay
• 28 days paid annual leave
• Access to the MyPath Programme

How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.