Syp - Admin Support Assistant

Role: Admin Support Assistant

Department: Professional Standards Department

Location:  Churchill Way, Sheffield

Salary: £23,121 - £24,921

Hours: 37       

Contract Type: Temporary until 31st March 2025

We have an exciting opportunity for an Admin Support Assistant to join our Professional Standards Department on a temporary basis until 31st March 2025.  The Professional Standards Department is responsible for managing complaints and investigating all recordable conduct.

As Admin Support Assistant you will:

• Provide administrative support to the Complaints & Investigations Team, this will include typing, business support functions, secretarial and intercom/reception cover.
• Process all correspondence to the department and decide appropriate course of action, deal with enquiries from members of the public and both internal/external stakeholders/agencies.
• Record, monitor and finalise complaints, conduct matters and miscellaneous complaints using the Centurion database.
• Provide secretarial support to the head of PSD, which will include electronic diary & meeting management, production of agendas, minutes, reports & letters.
• Carry out all business support functions for the Professional Standards Department which will include ordering/finance responsibilities, co-ordinating travel/hotel arrangements.

Our ideal candidate will have:

• Recent administrative experience and proven Microsoft Office/computer skills.
• The ability to work in a small team, under pressure and to tight deadlines.
• The ability to deal with sensitive information and demonstrate confidentiality.

For more detailed information relating to the role, skills and experience for this role, please refer to the attached role profile.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
• Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Contact details:

For further information about the role, please contact: Amanda Wilson on 0114 2921838.

Closing Date: Thursday 7th March 2024

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

How to apply:

Please click ‘Apply’

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Expressions of interest are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome expressions of interest from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Internal Candidates:

This vacancy is temporary therefore, you must have the support of your current Line Manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed term contract, you must contact the Talent Acquisition Team before applying. 

Please ensure that you and your current line manager complete the attached consent form.  Please email the completed form to the hiring line manager, with the role title and the closing date stated in the subject of your email.

Without support, your application will not be considered any further.