Syp - Enquiry Desk Assistant

Role: Enquiry Desk Assistant

District: Doncaster

Location: Doncaster

Salary: £23,121 - £24,921 (plus 12.5% shift allowance & weekend working allowance)

Hours: 16 hrs per week

Contract Type: Temporary for 12 months

As an Enquiry Desk Assistant, you will:

• Deal with enquiries from member of the public either face to face at the counter or indirectly over the telephone.
• Complete and process the necessary documentation relating to enquiries either by inputting onto the computer system or detailing information on a specific form, complying with legislation and policy at all times.
• Provide a high level of customer service.
• Have excellent communication skills.
• Work as part of a large team.

Skills and experience:

• Experience of dealing with face-to-face enquiries from members of the public.
• Experience of using computer packages including MS Word, Excel
• Able to work shifts and weekends
• Ability to travel and work at different sites

For further information relating to the role, skills and experience for this role, please refer to the attached role profile.

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
• Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Contact details:

For further information about the role, please contact: David Wade on 01302 385848

Closing Date: 19th March 2024

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

How to apply:

Please click ‘Apply’

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Expressions of interest are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome expressions of interest from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Internal Candidates:

This vacancy is temporary therefore, you must have the support of your current Line Manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed term contract, you must contact the Talent Acquisition Team before applying. 

Please ensure that you and your current line manager complete the attached consent form.  Please email the completed form to the hiring line manager, with the role title and the closing date stated in the subject of your email.

Without support, your application will not be considered any further.