System Admin Engineer

**System Admin Engineer -**£45.000/Hybrid (Twice a week in Corsham)
**About Us**
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Built upon a foundation of innovation since its establishment in 2002, this company is a
pioneer in technology. Owning a high-speed network and integrating cutting-edge
technologies, including carrier-class network and cloud infrastructure, enables the
seamless delivery of enterprise applications at exceptional speeds, ensuring unmatched
user experiences.
In today's business landscape, technology drives growth and competitive advantage.
Simplifying the complexities of managing diverse service providers, the company
consistently exceeds expectations through innovation and service. A comprehensive
end-to-end service level agreement further streamlines the process.
Unlike conventional approaches, the company's cloud services remain within the
client's LAN, bypassing the public internet for enhanced security and privacy. With a
diverse product portfolio, solutions are tailored to individual client needs, spanning
Data Centre, Cloud, Unified Communications, Security, and IT Services.
Backed by 8 ISO accreditations, the company offers unwavering excellence. A UK-based
24/7 service desk ensures constant support, underscoring the commitment to client
success.
**Overall purpose of the job:**
The main purpose and function of this role is to provide end user escalation
support for identified and associated services incorporating hardware, software
and Anti-Virus within the PaaS-D and the CEA wide ranging contract.
As the Level 3 System Administrator you will lead and coordinate escalations for
technical support for the L2 System Admin role within the project. You will take
an ownership approach to the escalations and provide advice and support to
resolve any issues for networking and products deployed within PaaS-D and
CEA.
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**Key responsibilities for this job:**
Act as technical escalation for the 2nd Line System Admin roles.
• Maintain a patching and upgrade plan for services deployed
• Conduct fault analysis and predictive failure calculations (Problem
Management)
• Provide advice and support to resolve any networking issues for products
deployed in the UK or oversea and Ex and Or Ops
• Own and maintain an up-to-date secure sanitation process within agreed
secure locations
• Keep accurate and updated records for escalations and outcomes
• Take preventative measures by notifications and monitor checks to
ensure systems are running correctly prior to escalations
• Alongside troubleshooting identify process optimisation opportunities to
enhance the experience within PaaS-D and CEA deployment
• Produce reports and analyse data as part of resolution
Knowledge and experience required:
• Knowledge of administration within hardware and software protocols
within ITIL environment
• Expert Level 3 and Level 2 support
• Technical troubleshooting of applications provided within the deployment
• Strong organisation and communication skills
• Strong self-starter against project and task deliverables
• Time management skills to meet and support tight deadline
• Agile approach to tasks multitasking when required against deadlines
• Experience of supporting installation from software to hardware customer
endorsement
• Understanding of problem solving and critical planning skills within
timelines
• Specialised knowledge of defining, documenting, and implementing
firmware and software patching principles
• Experience of working within the Defence sector
• Team Orientated and ability to work on own initiative but owning and
driving areas of remit
• Ability to work independently, take ownership and drive solutions when
asked outside of remit.
• High attention to detail
• Must be able to manage multiple, often competing, priorities effectively
within an SLA based outcome
• Excellent Industry knowledge and the ability to listen and understand
requirements and proactively communicate in a dynamic agile
environment.
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**Preferred Qualifications**
Relevant, technical, and demonstrable experience in any of the following:
• JNCIA Security
• Dell Switching, CCNA or Network+
• Windows / Virtual Environment
• Azure fundamentals/administrator
• ITIL foundation (nice to have)
**Key Skills Required;**
• Demonstratable experience and working knowledge of:
• Hypervisors and Virtualisation - VMWare ESXi vCentre and vSphere
• VEEAM Backup and Replication
• Windows and Exchange PowerShell
• Antivirus platform and ecosystem – ESET
• Knowledge of TCP/IP/WAN/LAN and VLAN’s
• MPLS Job Specification – 3rd Line System Admin Engineer 3 of 3 A Asset
and network monitoring tools such as PRTG Lansweeper etc Firewall and
Switch CLI configuration
• Operating systems – Windows server 2016/2019 and Windows 10
• Confident using command line interfaces
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