Role Responsibilities:
- Provide first and second level technical support on incidents and problems.
- Monitor overall system performance and ensure smooth system functionality.
- Create, maintain, and utilize documentation.
- Assist in building compliance with processes and policies.
What You Will Bring to the Team:
- Excellent organisation and time management skills.
- Experience working to ITIL best practices.
- Desire to improve processes and identify root causes of problems.
- Willingness to both share your knowledge and learn from others.
- Proactive approach towards identifying risks and problems.
Desirable Skills and Technologies:
- Experience in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS, and Azure.
- Knowledge of Active Directory, including object creation, OU creation, RBAC management, and DFS.
- Familiarity with virtualisation technologies such as VMware, VSphere, VSAN, SCVMM, Hyper-V.
- Knowledge within networking, including TCP/IP, DHCP, DNS, LAN, WAN.
- Good understanding of PowerShell scripting.
- Awareness of McAfee EPO/ENS.