Systems Administrator

We have an exciting opportunity available for a End User Systems Administrator - ITO to join one of the world’s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary from £40,400 per annum with benefits, subject to skills and experience.

The End User Systems Administrator role:

The role will be part of the End User Systems Team and report to the Operational Support Manager. The post holder will work with the wider ITO operational and programme team, including external suppliers. In addition, the post will work with stakeholders from a variety of levels and teams across the organisation.

This role will be responsible for delivering multiple components of the Core IT operational services provided by the End User Systems Team and will be focusing on application and integration support and development to key commercial systems including Workday, Planon, Worktribe and Condeco, in addition to scientific systems including FreezerPro, Armis and PPMS to support and facilitate Crick science and operations

Responsibilities of our End User Systems Administrator:

Specific objectives include, but are not limited to the following:

• Responsible for effective provisioning, installation, configuration, operation, and maintenance of key end-user facing service components and other more specialised systems, which may be delivered through physical hardware, onsite virtual infrastructure or cloud based services
• Work collaboratively across teams and departments to increase understanding of service needs of the organisation and to determine the detailed technologies (hardware, software and any relevant integration with other systems/services) for institute operation
• Follow institute policies and procedures; including incident and problem management, appropriate change controls and team standard operating procedures and document any team or work specific considerations for adhering to these
• Responsible for daily system monitoring, verifying the integrity and availability of all systems and key processes, reviewing and acting upon system, security and application logs and alerts, support ticket queues and verifying completion of any scheduled jobs, integrations and tasks as part of a team rota
• Problem diagnosis, resolution and reporting which may involve working with staff in other teams and departments as well as and external suppliers and support agencies
• Identify and write new documentation of standards operating procedures and other supporting documentation for inclusion in the departmental knowledgebase
• Help identify and implement recommended measures to ensure that the security of all IT systems is maintained. This may involve liaising with and obtaining advice from the Information Security Committee as well as external security specialists
• Seek innovative ways to simplify and where possible automate system administration tasks

Skills and experience we are looking for in our End User Systems Administrator:

• Educated to degree level or with equivalent relevant technical training and experience
• End user device architecture experience throughout the lifecycle, including design, implementation, transition to service, maintenance and retirement
• Operational experience across the full range of user-facing platforms – Windows, Mac and Linux – with a demonstrable diagnostic excellence and the ability to develop creative solutions to problems
• Knowledge of creating, maintaining and troubleshooting rapid development of custom scripts in languages such as PowerShell, Bash, Perl and Python, including the use of team source repositories
• Experience of successfully automating system administration tasks through use of locally-developed scripts and/or integration with other administration tools
• Previous experience of providing expert assistance and a high level of customer service to others in their use of IT resources, and to act as a centre of excellence for the use of end-user systems, acting as a point of technical escalation if required
• Previous experience of effectively maintaining and developing IT documentation
• A demonstrable ability to balance multiple priorities and operate comfortably in an environment that is developing as the organisation matures
• Strong interpersonal skills and a demonstrable ability to build effective relationships at all levels
• A self-starter, with a proven track record of working effectively in a collegiate environment without close supervision and with the ability to manage own workload and priorities
• A proven ability to demonstrate an appreciation for the operational needs of a scientific research environment is essential; previous experience of working in such an environment would be an advantage
• Evidence of further continuous professional development activities, and the intellect to grasp the unusual issues arising from the nature of the role, particularly driven by the specialised scientific facilities
• A proven track record of carrying out agreed operational procedures of a routine nature to a high standard
• Strong organisational skills and a demonstrable ability to manage own time effectively

Closing date: 05/Apr/2024 23.59

If you feel you have the skills and experience to become our End User Systems Administrator, please click ‘apply’ today, we’d love to hear from you!

All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.