Systems & Data Support

This individual is responsible for maintaining and optimising the work management system, Totalmobile (Connect & Mobilise) and leading on project data capture to enhance and support project reporting and overall project performance.

This is a dynamic role which requires an individual who is going to take initiative and problem solve.

Willingness to learn and support improvements is key. It is also not an entry level position; we are looking for individuals who can take initiative and resolve things before being asked.

The role will focus on operational support/maintenance of Totalmobile and creation/maintenance of project performance reports. Ensuring that everybody in United Living Water is using the system effectively, data is correct, and our integrations are running successfully with our clients.

To succeed in this role, you should be a quick learner, have excellent IT skills, Excel skills, knowledge of system integrations is essential.

Communication skills are critical as you will be liaising with numerous internal and external stakeholders to find solutions.

• Maintain system usage for office and site based operational staff.
• Support the wider Super User network to ensure they can: Create new users, new resources, van stocks, reporting and other simpler tasks within the system
• Supporting the transition from incumbent systems to Totalmobile
• Resolve all interface errors with our clients and suppliers.
• Point of contact for problem solving configuration of Totalmobile and new Project/Contract set ups.
• Cleansing of historic data and configs
• Working with the wider team on projects such as Power BI dashboards and client integrations.
• Support with testing of integrations and enhancements.
• Liaise with clients, suppliers, and internal stakeholders to resolve data differences.
• Working closely with the technical team at Totalmobile.
• Keeping process maps up to date and creating a video tutorial library.
• Ensuring data capture is maintained to facilitate project performance reporting.
• Provide weekly project performance reports to operational leads

What we need from you

Thrive within United Living’s values and culture of relentlessly striving to excellence through;

• Doing the right thing
• Raising the bar
• Positive attitude and energetic pace
• Excellent interpersonal and communication skills
• Integrity
• Ability to make things happen – starter/finisher
• Tact and the ability to deal with difficult situations
• I.T literate particularly Microsoft Office and Excel.
• Well-developed verbal and written communication skills
• Team player, but also comfortable working alone.
• Understands the need for respect, sensitivity and discretion in a public facing role.
• Some flexibility of working hours may be required.
• Self-Motivated, enthusiastic and calm under pressure.

Criteria

• Confident in customer and internal stakeholder relationships.
• Strong problem-solving ability.
• Initiative to learn quickly on the job to liaise with client and colleagues to solve queries.
• An excellent communicator.
• Keen to learn, enabling you to quickly become an expert and continually improve your knowledge.
• Data analysis
• Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook.
• Full UK driving license

DESIREABLE

• Working with API’s
• Knowledge of XML or JSON files
• Experience working with Totalmobile
• Knowledge and usage of Power BI