Systems Support Engineer (2Nd Line) - Newcastle Upon Tyne

About DXC

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s extensive partner alliance and independent status allows us to build strong vendor relationships.

Job Description:

Provide expertise for IT infrastructure (e.g., servers, network), application infrastructure (e.g., SAP), and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g., Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager, and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility but may be performed at the customer’s location when required/justified.v

Location: Newcastle Upon Tyne

DV clearance required.

Responsibilities:

• Apply technical knowledge to operate a technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrates technical knowledge and business understanding to create superior solutions for the company and for customers. work in a 24/7 rotation consisting of day shifts and night shifts. Shift Pattern to be determined.

Incident Management:

• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.

Escalation Management:

• Identifies potential escalations and alert management proactively.

Problem Management:

• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

Change Management/Implementation:

• Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

Patch and Security Management:

• Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.

Configuration Management:

• Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

Quality:

• Provide continual improvement recommendations/direction- setting advice within work team.

Project Management:

• Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.

Customer Relationship Management:

• Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.

Teamwork:

• Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility.

Education and Experience Required:

• May hold entry-level or intermediate-level certification(s) in work field.

Investment In Training and Development

• We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

• Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

• As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

This role requires security clearance: You must be meet the following criteria in order to apply for this role:

• Has lived in the UK for the last 10 years continuously.
• Does not hold Dual Nationality
• Does not need a Visa/Sponsorship