Systems Support Technician

At a glance:

• Role Title: CustomerDeliveryHubSystemsSupportTechnician

• Position:PermanentPartner

• WorkingPattern: Full Time, 37.5 Hours per a week. Working a 2 week rota, week1: 06:00-14:00 & week 2: 14:00 - 22:00. Includes Working evenings and weekends.

This is a hybrid working role, therefore your time will primarily be split between working from home and Customer Delivery Hubs in Origin Park when required.

• Salary: Please note that from the 1st of April 2024 the pay for this role will be £28,800 - 41,000.00, Annual. Please note this role will attract an additional 20% Shift Premium with a potential earning of up to £5,700 added to your annual Salary.

Please note: This role will also attract an additional Callout pay of £77.50 per a month. It is voluntary to be placed on the callout rota and is not a compulsory requirement.

About the role:

As our CDH Systems Support Technician, you will be the main point of contact for addressing systems issues and technical queries in our Customer Delivery Hubs. Your responsibilities extend to offering expertise and insights to facilitate their resolution effectively.

You will be expected to understand the complex technical landscape for Customer Delivery Hubs and engage with a variety of IT, Hardware and product and development teams to deliver continuous improvement and simplification of systems and processes.

What you will be doing:

• Complete analysis and investigation to find possible cause, check outstanding queries and prioritise levels of impact

• Complete daily task list within the Operational Service Level agreement

• Generate and distribute daily and weekly reports and resolve queries from management, stock administration teams

• Configure hardware to new user specification

• Complete data collection for central systems for any changes

• Co-ordinate, implement and communicate new systems upgrade

• Assist with the setup and installation of new sites

• Monitor expired user and PC accounts

• Coach individuals to the best out of their systems on an ad hoc basis

• Liaise with systems across the Distribution network to share best practices and ensure a consistent approach

• Support external 3rd Party sites

Essential skills you’ll need

• The ability to understand complex system or technical process and explain them to a variety of audiences

• Strong interpersonal skills

• Can prioritise own workload and work unsupervised

Please see full details and the key accountabilities about the role in the Job Outline attached below. For internal partners only - Please view the job outline here using your internal email address:

https://drive.google.com/file/d/1nRXMDbiueKkjMjiapCEmMkWIv1TPipny/view?usp=drive_open

Benefits of the Partnership and the role

• Full - time working holiday entitlement 22 days holiday , plus public and bank holidays (this is prorated for part time hours).

• Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

• You’ll get a Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

• Great work-life balance, including focus on well being and flexible working and our marketing equal parenthood leave Policy

• Hybrid Working.

• A subsidised meals offered in our Partner Dining Rooms

• Free On-site Parking

• On-site Gym at Origin Park

Additional Information:

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

For internal use only:

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