T3/Implementation Engineer

T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working!
Role: T3/Implementation Engineer
Location: Bracknell
Salary: £70,000 - £80,000 + Unbelievable Benefits!
Interviewing Immediately - Apply Now
Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running.
Responsibilities:
* Work customer incidents and consultations that have been escalated from the Tier 2 team.
* Perform analysis and troubleshooting of Spectra Logic products in customer environments.
* Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process.
* Take corrective action to provide timely resolution of technical problems affecting customer experience.
* Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support.
* Use gathered information to initiate and manage product or process improvements.
* Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes.
* Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space).
Requirements:
* Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems.
* Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues.
* Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly.
* Excellent written and verbal communications skills.
* Detail oriented, with creative problem-solving skills.
* Strong interpersonal skills, with ability to communicate at all organizational levels.
* Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required.
* Ability to work on multiple projects while adapting to shifting priorities.
Please do not hesitate and apply today, I am looking to move very fast with this position.
This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support
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