Tableau Analyst - Collections

Tableau Analyst - Collections

Location: Reading OR Glasgow - Hybrid with 1-2 days per week on-site required either in Reading or Glasgow office

Contract: 6 months

We are hiring a highly skilled and motivated Tableau Analyst to join our dynamic team. In this role, you will be responsible for utilising your technical expertise to transform data into actionable insights, particularly focusing on the end-to-end collections journey.

You will work closely with two Lead Performance & Forecasting Analysts, leveraging their business experience and understanding of new data and requirements post a full business system transformation.

What you will be doing?

• Apply your expertise in specialist analytical tools, preferably in Alteryx and Snowflake, to develop new data processes that define key metrics and provide analytical insights driving decision-making within the collections team.
• Take the lead in establishing automation of data processes, implementing KPI tracking, and improving existing Alteryx/Snowflake processes to increase overall efficiency.
• Utilise Tableau to create regular tracking of key performance indicators (KPIs) and develop dashboards that cover multiple areas across Collections. Enable self-service central reporting for various stakeholders, including Core Finance, Contact Centre, Debt Collection Agencies, Performance Managers, Credit Risk, Technology teams, Compliance, Legal, Business, and Fraud.
• Create tracking and regular analysis of the performance of customers entering collections, that can assess the effectiveness of collections strategies, monitor movements in and out of collections, and providing understanding around customer interactions and behavioural indicators.
• Develop automated month-end financial reporting and tracking against forecasting submissions for entrants, involuntary churn, and bad debt provision.
• Provide ad-hoc support for performance data investigations, enabling a deeper understanding of the customer journey and addressing specific business challenges.
• Offer technical support to the wider analytics team and contribute to upskilling efforts across Tableau , Alteryx/ Snowflake

Skills required for this role:

• Proficiency in Tableau with Alteryx or Snowflake
• Strong analytical and problem-solving skills.
• Proven experience in collections analytics and performance tracking
• Excellent communication and collaboration abilities.
• Ability to thrive in a fast-paced, dynamic environment.

Nice to Have:

Collections or forecasting specific area of expertise

Project People is acting as an Employment Business in relation to this vacancy.