Tall Building Liaison Officer

This is an exciting opportunity to work in a new role of Tall Building Liaison Officer within our Housing Management Service
In this role you would be working specifically across our Tall Buildings as a key point of contact for residents liaising with the Housing management team, our repairs team, and our Rangers on site.
We are looking for an enthusiastic, self-motivated person, who will work collaboratively with others in the organisation.
Your role will include completing a variety of visual checks within our Tall Buildings and ensuring that we record and manage information related to the building and our residents with a focus on ensuring that we meet all building, fire, safety, and regulatory standards for our homes. You will be out on site for a good proportion of the time and liaising with customers will be a key part of the role.
Your role is to support the Housing Management Team in the delivery of an excellent estate management service. You will do this by working in a way that shows genuine commitment to providing a good quality of life for people living on PCH estates. This will mean demonstrating, by word and action that you are interested in ensuring that the views and priorities of the customers are taken into account in all aspects of service delivery with which you assist.
Our ideal candidate for this role is someone who:
Has knowledge of the function of Social Housing and experience of working with working with a diverse range of people, some of whom are socially or financially excluded
Has knowledge of fire safety and Health and safety
Understand and recognise the importance of building safety for our residents and ensure that we accurately record and share information that may relate to customer safety
Can work flexibly, demonstrating experience of working in a customer focused environment
Has previous experience of working for a social housing provider
Is proficient use of IT including Word, Excel, and Outlook applications
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Paula Williams on 01752 388111.
This post is not suitable for job share.
Shortlisting Date: 23rd February 2024
Interview Date: 29th February & 1st March 2024
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth

Proud member of the Disability Confident employer scheme