Taught Programmes Coordinator

If you have experience of administration of Taught Programmes, proven organisation skills and a commitment to providing high-quality customer service, we would welcome your application to this opportunity in Global and Lifelong Learning.  Based at Medway, you will handle the Apprenticeship End Point Assessment (EPA) student administration for a large number and wide variety of undergraduate and postgraduate taught apprenticeship programmes and support an excellent student experience while also helping Divisions deliver their strategies. You will therefore need a good understanding of the relevant policies and procedures and the ability to manage multiple enquiries and to work with minimal supervision. As Taught Programmes Coordinator you will: provide highly effective administrative support to the Programmes & Administration Manager in close liaison with other supervisory staff within an education-related portfolio, ensuring operational efficiency and compliance with University and the Educational Skills Funding Agency regulations; coordinate and supervise all elements to the End Point Assessment, liaising with internal and external examiners concerning more complex matters; ensure student records, programmes databases and student data systems are accurate and up to date in line with University policy and GDPR regulations; manage all taught programme enquiries, providing information and assistance to staff and students of GLL, as well as handling internal and external enquiries in relation to the End Point Assessment. To be successful in this role you will have: experience of working in higher education administration including knowledge of timetabling in an education context and of taught programme processes and procedures good IT skills, particularly Microsoft Office packages (intermediate level) and experience of using spreadsheets and databases on a regular basis excellent interpersonal skills including a helpful and responsive manner with the ability to remain calm when under pressure The University of Kent has delivered higher apprenticeships since 2011, working with industry leading employers including GlaxoSmithKline, Pfizer, AstraZeneca, and the Government Economics Service. The department of Global and Lifelong Learning at Kent was established to build on this experience to help deliver apprenticeships and academic programmes tailored to learner and employer needs. It also has an important role to play within the University, supporting academic schools on all aspects of delivering apprenticeship training, academic programmes and the Lifelong Learning agenda.  Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the application process please contact peopleserviceshr@kent.ac.uk quoting ref number: CSF-801-23-R. Further details:    Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward. Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered. The University of Kent values diversity and promotes equality at all levels.