Team Administrator

Welcome! The Shropshire, Telford & Wrekin NHS Talking Therapies Service is a busy caring team consisting of Administration Staff, PWPs, CBT Practitioners and Counsellors. We serve the people of Shropshire, Telford & Wrekin.
We are currently recruiting:
Role:Team Administrator x 4
Grading/Salary: Band 3
Hours: 37.5 hours per week
Permanent
Base: Severn Fields Health Village or Fuller House, Hall Court, Telford/some home working
At MPFT we pride ourselves on staff wellbeing and development and we can offer you:

• Our SOOTHE resources - supporting staff across the Trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider, Team Prevent.
• Counselling support and lifestyle information with advice on a variety of personal matters.
• 'In Our Gift' providing a platform for your voice to be heard to inform change.
• The opportunity to purchase additional annual leave.
• Opportunities for flexible working (depending on the role)
• Career development opportunities and coaching plus access to in house training programmes.
• Innovative research training programme entitled STARS (Supporting the advancement of Research Skills).
• Child Care Vouchers Scheme.
• Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys.
• NHS Discounts available via the Blue Card and Red Guava schemes.

The administrators in the team support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters, therefore experience and confidence in taking information by telephone is essential to the post.
You will need to have the following key skills and experience:

• Be able to work well in a team
• Excellent organisational skills
• Be able to communicate effectively with a wide range of service users and professionals
• The ability to multitask and work well under pressure

By joining Team MPFT, you will be helping your communities and in return for this we will support you by:

• Supporting your career development and progression
• Excellent NHS Pension Scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• Free car parking at all Trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
The main duties and responsibilities will include:

• To be the first point of telephone contact for the team, identifying urgent calls and passing on messages/dealing with enquiries in an appropriate manner.
• To organise own workload using independent judgement to prioritise required tasks and duties.
• To support confidential administration support to the team.
• To arrange meetings/appointments/clinics and assist management team members in maintaining Outlook calendars on behalf of members of the team.
• To respond in a courteous and professional manner with clients, visitors and other agencies and their teams.