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Form of work
SalaryVIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Type: Full Time, Permanent
Location: Puckridge Barracks, Aldershot, GU11 2HL
Working Hours: 40 hours per week, Monday to Friday (8am to 5pm, 1 hour lunch break)
Salary: Up to £31,000 dependent on experience
Here at VIVO we are looking for a motivated and ambitious Team Leader to join our expanding Regional Service Centre Team.
As a Team Leader, you will be responsible for supporting a dynamic team, with a focus on improving business operations and customer experience.
Your main responsibility will be to provide day to day support and highlight the current work focuses to the team, whilst supporting them with dealing with queries and escalated issues. A pivotal part of this role is to champion an environment of continuous improvement, through modelling VIVO values and coaching whilst measuring team and individual performance.
Your other key responsibilities would include;
- To ensure client driven KPI's are met through effective jeopardy management
- To work in a collaborative and supportive way with internal colleagues, partners and other stakeholders as well as our client, to ensure the best possible experience is achieved for our families
- To carry out administration duties
- To undertake monthly 1-2-1's/team meetings to update on performance and any training requirements
You will need experience in scheduling within a planned and maintenance environment
Experience in leading a team
Previous use of using Excel and Microsoft packages
It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility
You must be able to pass BPSS Clearance to be considered for this role.
What we offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- Established reward and recognition scheme
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
