Team Leader - Housing Sector

Team Leader – Housing Sector
Northfield
£31,256.74 per annum
Our globally recognised client are currently seeking a Team Leader to join their team based in Northfield, Birmingham, working closely with the housing team to lead, develop and motive on a daily basis.
This is a fantastic opportunity for anyone with prior Team Leadership or Supervisory experience within an office function, preferably within the Housing Sector, however, this is not essential. The successful candidate must have exceptional communication skills, experience and ability in managing a broad range of individuals working, supporting learning and development, workload management and HR matters.
In return, our client can offer a friendly working environment, extensive training and development opportunities.
Key Duties:

• Provide effective management of staff including Life Coaches and Housekeepers, ensuring adherence to HR policies and organizational values.
• Lead and develop team members to meet best practices and operate in line with the association’s ethos.
• Manage recruitment, induction, and performance appraisals of team members.
• Manage the team budget efficiently and alert superiors of any potential overspend.
• Process and assess housing applications, manage rent collection, and arrears recovery.
• Ensure high-quality service delivery, accurate record-keeping, and timely performance monitoring.
• Support tenants in rent and service charge payments, including benefits and debt management.
• Maintain high occupancy levels and monitor budget effectively.
• Develop outcome-focused plans to maximize tenants' potential for sustained independent living.
• Conduct quality audits, report findings, and recommend service improvements.
• Coordinate cleaning activities to maintain high standards.
• Handle complaints effectively, focusing on first contact resolution and customer service excellence.
• Implement Health and Safety policies, conduct risk assessments, and report hazards.
• Maintain excellent safeguarding practices and handle related issues appropriately.
• Maintain accurate records using housing management software.
• Produce reports, assist in customer care initiatives, and chair staff meetings.
• Represent the association at external meetings and maintain positive relationships with stakeholders.

Skills & Experience:

• Excellent written and spoken communication skills.
• Empathetic and person-centred approach.
• Effective team working skills.
• Ability to multi-task and prioritize using effective organization and planning skills.
• Problem-solving and decision-making skills.
• Ability to work within the leadership of a diverse team.
• Discretion, integrity, and confidentiality.
• Good interpersonal skills.
• Competency in using computer systems and Microsoft packages.
• Self-organization skills, ability to prioritize tasks, work to deadlines, and act on own initiative.
• Ability to extract and interrogate data.
• Flexibility and a strong "can do" attitude.
• Knowledge of relevant policies and legislation.
• Understanding and experience of the needs of people with support needs.
• Knowledge of external bodies associated with supported housing.
• Current knowledge of housing issues and legislation.
• Understanding of principles of equality and diversity.
• Knowledge of issues faced by disadvantaged/vulnerable people.
• At least 2 years’ experience in a supervisory role. – Desirable
• Experience of effectively supervising and developing staff.
• Managing a team within a supported housing environment. – Desirable
• Ability to relate to people from diverse backgrounds.
• Experience of working in a supported housing environment.
• Experience of report writing and completing statistical reports.
• Experience of working in and handling stressful situations.
• Experience of working in a fast-paced environment with strong organization and prioritization skills.
• Background of successful service management.
• Understanding of key business activities associated with housing and support services.

Desirable Qualifications:

• NVQ in Advice and Guidance.
• Relevant qualification in social care or housing.
• Full UK/EU driving license or ability to travel between sites and partner premises.
• Other Work-Related Requirements:
• Flexibility with working hours, including on-call rota and short notice cover.

The Offering:

• Starting Salary of £31,256.74 per annum
• Permanent contract
• Extensive training and development opportunities

If you are interested in learning more and applying to this role, please contact me today!