AddressJob Description
WATERSIDE HOSPITALITY TEAM LEADER
Reports to: Front of House Manager
Department: Food & Beverage (F&B)
Hours Flexible working hours (including evenings, weekends, and Bank Holidays
Main Function: To assist the Front of House Manager in providing a smooth food &
beverage operation for the Waterside Restaurant and Course refreshment
areas. Maintaining excellent Member and Guest relations by providing a high
quality of service.
To help establish The Waterside at Hever Castle Golf Club as a venue with an
outstanding reputation for its food & hospitality.
Duties & Responsibilities:
- To maintain the smooth running of the Food and Beverage areas in the Clubhouse & on the Course
for the benefit of all customers of Hever Castle Golf & Wellbeing.
- Take responsibility for items and updating notes on the Daily Focus sheet, including customer
comments, during your shift.
- To uphold the set quality standards with respect to food, beverage, and customer service.
- To lead by example in your department and help your colleagues to deliver the required food and drink
services.
- To maintain consistent and effective communication with the Bar & Hospitality team to ensure the
smooth running of the catering operation.
- Establish effective communication with other senior team members and work well together.
- Ensure good communication with the chefs and other team members in the kitchen.
- Run events smoothly and maintain effective communication with guests/organisers.
- To maintain consistent and effective communication with the Hospitality Manager/Society Golf co-
ordinator for societies and function arrangements.
- To assist managers with coordinating staff training and developing initiatives.
- Control cash handling and cash up procedures in line with policies and procedures set out by the Club
Management.
- Help the Front of House Manager control and co-ordinate liquor stock systems.
- Assist the Front of House Manager with maintaining stock levels throughout the seasons.
- Ensure the legal requirements and standards of hygiene and health and safety are met whilst deputising
(including fire safety and COSSH).
- Minimise costs and inform the Front of House Manager of any matters that could better control costs.
- Suggest ideas and implement improvements for developing and improving The Waterside.
- Any other duties that may be required from time to time.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
• Strong communication skills
• Good team worker
• Proven self-motivator.
• Able to cope with varying pressures.
• Ability to lead a small team and give feedback.
• Customer service experience
- A good understanding of bar & catering services.
• Strong communication skills
• Good team worker
• Proven self-motivator.
• Able to cope with varying pressures.
• Ability to lead a small team and give feedback.
• Customer service experience
- Used to dealing with the public in face-to-face situations.
- Experience of supervising staff
- Cash handling
