Address About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Team Leader
To oversee and supervise a team of Travel/A&H Claims Professionals. You will have an excellent understanding of the claims process, and act as a referral point for your team, providing support and guidance. As Team Leader, you will be expected to manage daily people management tasks, manage client expectations, ensure the continued development of staff and act as a role model to others.
Responsibilities: Responsibilities
- Supervision of team members to ensure Service Level Agreements are complied with.
- Ensure team has knowledge of Service Instructions and Policy Wordings.
- Liaise with clients to ensure their requirements are met, attending review meetings where appropriate
- Provide training and facilitate development of team in accordance with Gallagher Bassett Learning & Development Prospectus.
- Timely completion of appraisal process.
- Respond promptly to complaints where required.
- Ensure procedures are followed to maintain a high quality of claims handling.
- Complete regular quality assurance checks of your teams work to ensure minimum standards are being met.
- Assist Branch Manager in general office administration to ensure smooth running of office.
- Actively participate in the Gallagher Bassett training programme
- Comply with all Gallagher Bassett and office procedures
- Any other duties as required by Gallagher Bassett
Requirements:
- Previous Team Leader experience within a regulated environment
- Supports and encourages client service
- Demonstrates strong technical expertise and knowledge within the manager's scope of responsibility
- Has a clear understanding of Gallagher Bassett's Best Practices and drives to achieve them each and every day
- Exhibits strong listening as well as written and verbal communication skills
- Creates a positive work environment, treats others with respect, takes responsibility for developing others and inspires people to perform at their highest level
- Possesses a thorough knowledge and understanding of Gallagher Bassett's business objectives and how to implement them. This is combined with the ability to make sound decisions and execute accordingly based on that knowledge and understanding
- Proactive in all learning and development opportunities, and expected to study and obtain CII qualifications in line with the Gallagher Bassett L&D Policies
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
If this sounds like somewhere you’d like to join, we'd love to hear from you!
