Team Leader

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

To manage and motivate a team of individuals to deliver the required standards of service.

You'll be managing:

• Team SLA's including turnaround times and quality (e.g. presentation, accuracy, completeness)
• Staff motivation, morale and satisfaction
• Customer satisfaction
• Staff turnover
• Legal compliance
• Team working and project participation.
• Cost management (where appropriate).
• Delivery of specific projects and tasks in line with prescribed timescales and measures
• Evidence of personal continuous improvement and driving continuous improvement within the team and wider area
• Regulatory testing.

You should apply if you:

• Have a proven track record of being strong team player/leader with a positive experience within a customer facing environment in the Financial Service sector.
• Have strong communication skills, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form.
• Have analytical skills and an ability to assimilate new information quickly and adaptable to change as well as to identify, support and drive improvement opportunities.
• Have strong interpersonal skills, and can demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under.
• Have a keen eye for detail, result-oriented and have an ability to stay calm under pressure and in uncertainty.

The Perks

• We offer 25 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.
• Develop your career through a wider global organisation of the TCS family.