Team Member

About the role

We are looking for a part time Team Member to assist with growing our business. The right candidate will be positive, high energy with a great work ethic.

You will be responsible for

• Following our Business Code of Conduct and always acting with integrity and due diligence

• Greeting and serving our customers with a genuine smile and passion

• Placing food and drink orders whilst listening carefully to our customers’ needs

• Promptly prepare a range of hot and cold drinks in line with brand standards

• Help and support the Cafe team to guarantee the Cafes success

• Listen and engage proactively with your team and customers

• Know your Cafe menu to upsell our delightful extras

• Confidently check and challenge food quality before serving meals to our customers

• Stay safe and legal – Adhere to our H&S practices and cleanliness standards to guarantee the highest hygiene standards for our customers and Cafe team

• Always make sure the Café is organized and prepared for our customers

• Ensure great customer service by actively seeking customer feedback in Cafe and online

• Help quickly with any customer complaints

You will need

Experience in the hospitality industry would be ideal, but full training will be provided to the right candidate. A positive and strong work ethic is key, and a willingness to go above and beyond regularly.

• Team worker • Resilience • Great communication skills • Be open to new ideas • Working as a team and sharing successes • Building trusted and helpful relationships with colleagues and customers • Getting the best from yourself • Thinking on your feet

What’s in it for you

8 hours minimum guaranteed, with possibility for overtime dependent on business needs.

Starting rate of £10.90, rising to £11.70 April 1st. Internal incentive and rewards schemes that reward great performance.