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Form of work
SalaryAn opportunity has become available for a Team Support within the National Grid Telecoms based in Taunton.
You’ll be results driven, to ensure our National Grid Telecoms teams receive excellent support and our customers receive excellent customer service.
As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.
You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.
Evidence of your qualifications will be required prior to appointment
* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.
If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs.
National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves.
In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.
Main Responsibilities
Respond to enquiries, both verbally and in writing from Telecoms team members or from Customers.
Operate and maintain the National Grid Telecoms Support mailbox system.
Administer various databases supporting National Grid Telecoms.
Provide administration and support to the National Grid Telecoms teams.
The Ideal CandidateYou must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.
You must be reliable, well organised and be able to work as part of a small team and you must be able to work using your own initiative. Possession of basic keyboard skills is desirable and full training will be given on the applications used.
About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
