Tech Support

Key Responsibilities

- Responsible for learning basic understanding of all product lines offered

- Responsible for providing pre-sales guidance to internal and external customers

- Provide full lifecycle management of customer issues including but not limited to:

• Initial request
• RMA initiation
• RMA follow-up
• Failure Analysis reporting

Qualifications

• Technical understanding of products
• Excellent communication skills
• Excellent analytical skills
• Excellent MS Office skills
• Outstanding work ethic

Skills Required

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data, Designs workflows and procedures.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives: Supports everyone's efforts to succeed.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.