Technical Account Manager

Technical Account Manager - Contact Centre Solutions (AI Solutions)

• Remote, UK, London Offices.
• Circa £50,000
• FTC - 9 Month Maternity Cover

The role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact centre platform and works closely with the customer from that point forward to ensure their success.

You will join a team of seasoned Account Managers and technical professionals with the aim to exceed customer expectations, improve process and technology deployment and to help the company meet its growth objectives.
Interaction with customers will be done via phone, email, chat and WebEx, with face-to-face meetings as necessary and/or appropriate. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:

• 4+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
• Demonstrated technical problem-solving proficiency.
• Excellent analytic and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Working technical knowledge of contact centre software/design/functionality
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Experience Preferred:

• TCP/IP networking knowledge and VoIP technology exposure
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Understanding of basic scripting fundamentals
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

Please send your CV and any covering info to davecarlisle@spectrumit.co.uk

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.