Technical Administrator
Location: Shoreham by Sea, West Sussex
Salary: £25k - £28k (DOE) + Excellent Benefits
Job Type: Full Time, Permanent, 8:30am - 5:00pm
Our client, a reputable company in the calibration industry, is seeking a skilled Customer Service Coordinator to join their growing team.
The Role:
As a Technical Administrator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
Duties:
* Deliver outstanding customer service with empathy and understanding.
* Foster strong working relationships within the administrative team and other departments.
* Promptly and efficiently address customer enquiries.
* Collaborate with customers and colleagues to define requirements and issue technical quotations.
* Act as the primary contact for customers via phone and email.
* Accurately update order statuses within the laboratory asset management database.
* Adhere to ISO17025 and ISO9001 accreditation processes.
* Perform preliminary quality assurance and contract review tasks for work order approvals.
* Escalate and resolve customer complaints as needed.
* Assist the Logistics department in meeting customer delivery needs.
* Contribute proactively to continuous improvement efforts.
Requirements:
* Previously worked in a similar role.
* Possess customer service experience, preferably in a technical environment.
* Ideally, have technical knowledge and experience in preparing technical documents and requirements
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Coordinator, Client Support, Customer Relations, Coordinator, Customer Service