Technical Author

Job Description

Are you a Technical Author who is looking for a new challenging role? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?

We are looking for an experienced Technical Author to join our team. This role is remote/hybrid working – you can work anywhere in the UK. You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus excellent benefits.

What you'll be doing as our Technical Author:

As our Technical Author, you will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development and support teams to create reference materials to understand features and functionality of the software.

We are looking for a Technical Author with at least three years of experience documenting APIs, who can contribute to the delivery of high-quality software and API documentation to our customers.

Joining our Service Management department, you will have a strong customer focus, team ethic, and excellent communication skills. We are looking for a Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences, ensuring the correct language is applied. Your role will have a strong focus towards the continuous delivery, driving improvements you will ensure deadlines are met.

About CDL:

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

What we’re looking for in our Technical Author:

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• At least three years experience documenting APIs
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• Experience of creating and reviewing of customer-facing product content
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• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban
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• Ability to collaborate with customers, development teams, and product owners
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• Quality-oriented with experience producing high-quality user documentation, ensuring appropriate use of language and graphics
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• Strong customer focus and the ability to work to deadlines
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• Strong team ethic
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• Strong focus on personal development and willingness to learn
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Desirable/Beneficial

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• Knowledge of Technical Authoring tools, such as MadCap Flare or Adobe RoboHelp
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• Knowledge of versioning software, such as Git
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• An understanding of HTML, CSS, and JavaScript
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• Experience with localisation and globalisation
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Benefits of becoming our Technical Author:

Hybrid working

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• Flexible hours
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• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
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• Top employer for 6th year running
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• Excellent training and development platform
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• Opportunities for career progression
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• Health and Wellbeing programme
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• Virtual activities, lunch and learns, coffee mornings and meetups.
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• Life and health assurance
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• Established Recognition Award System
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• Great Parental Benefits
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• Diversity and Inclusion network
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• Pension scheme
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• Community projects and volunteer days
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• Refer a friend bonus
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Campus Benefits:

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• On-site free parking
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• Open plan modern offices
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• Quiet Spaces are also available
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• Shuttle bus to and from the station
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• Subsidised restaurant
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• Games room and chill out zone
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• Annual Hackathon Events
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• Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
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• Car wash, barber, yoga classes, boot camp and massage services all on site
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• Cycle to work scheme
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• Shower and dry rooms
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Do you enjoy working within a fast-paced challenging environment, with opportunities to grow? If yes, please click ‘ apply ’ now to be considered for this Technical Author role!