Technical Author

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customisation, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. We are now recruiting for a Technical Author to join the existing team in Newport. In this role you will be responsible for the creation and maintaining of all technical publications related to Safran Seats GB products. Reporting to the Lead Technical Author, you will work with the rest of the team to produce and revise documentation, in line with business and customer schedules. What makes being a Technical Author at Safran special is the variety and scope of the work you will see. From the very first flight of a Safran product, maintenance instructions must be available to the customer. As the product matures, design improvements can be made available to the customer, via the technical documentation we provide. Working within the Aftermarket team, we have the benefit of supporting a product throughout its whole life cycle, from first flight, to last. Key responsibilities and duties include:
• Writing and illustrating:
o Component Maintenance Manuals (CMMs)
o Service Bulletins (SBs)
o Service Information Letters (SILs)
o Installation Documents
• Investigate and respond to queries from both internal and external stakeholders
• Work closely with the aftermarket engineering team to devise and communicate a solution to the customer in a timely manner. Degree/Diploma qualified (or relevant experience) in Mechanical or Electrical Engineering
Excellent working knowledge of structured authoring packages (SGML and XML data)
Able to organise, prioritise and achieve objectives
Have the ability to think strategically whilst being comfortable employing a hands-on approach
Ability to communicate at all levels
Demonstrate technical understanding and enthusiasm Nice to have:
Experience working within the Aerospace Industry
Working knowledge of ATA iSpec2200 and S1000D procedures and specifications
Experience with Epic Editor SGML, XML Editor, WebX software suite
Working knowledge of illustration software such as IsoDraw and manipulation of Catia V4/5 data
knowledge of ASD-STE100 Simplified Technical English No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all Please apply and submit your CV today! We are recruiting for these new positions now, with a view to recruit as soon as possible. Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work.