Technical Business Analyst

A Business Analyst is required for our client based in Tameside for an initial 6-month contract. This is a hybrid position, 2-3 days per week on site (please only apply if you can commit to hybrid working).

The Business Analyst’s will be looking at two areas;

1. CRM system for frontline services
2. Social care (children’s directorate)

Please only apply if you have experience of one of the above areas.

This role will be supporting the Technical Project Manager on key digital transformation. As a Technical Business Analyst you will be responsible for undertaking requirements capture, process mapping and technical notations. You will also be required to apply your knowledge of how technology and data can help underpin improved service delivery to reshape frontline services and workforce.

The successful candidates will be working with operational teams and will carry out process mapping and customer journey analysis.

Experience required;

• Proven experience within a formal project environment within a large or complex organisation.
• Significant experience of undertaking complex analysis and design within a digital or technology-based context.
• Public sector experience and experience of either;
  CRM system projects OR Social care (children’s directorate ideally)
• Exposure to a variety of project environments including service redesign and IT systems development.
• Experience of leading on business analysis on a complex digital project.
• Experience of leading the development and delivery of Digital programmes and commissioning approaches within a collaborative multi-agency environment.
• Detailed understanding of the digital and technological landscape and how to apply digital solutions to modernise services.
• Clear understanding of change management principles, processes, and procedures through experience of working in a project environment of a large complex organisation undergoing change.
• Proven ability to organise, facilitate and deliver requirement gathering and stakeholder engagement workshops.
• Can demonstrate experience in gathering quality requirements through analysing process maps, financial reports, relevant performance indicators and assessing the needs of service delivery staff in adopting new ways of working.
• Detailed understanding of change and how people respond to change.
• Understanding of local government and the political context.
• Advanced ability to use ICT equipment and a proficiency in the use of MS Office