Technical Communication Engineer

A Technical Communications Engineer is required within a busy, fast paced, highly motivated IT and Telecoms team. In this role you will be working with current and latest technologies. You will work and report to the Head of Technical Communications within the wider ICTS and Switch teams. Along with your manager you will setup and support non-secure and secure comms, fixed line telephony, video conferencing and mobile services.

As well as creating, building, and maintaining everyday comms and secure comms systems for voice and video, you will work on a variety of related technical projects that cross-over with the IT systems such as Wi-Fi provision.

Key accountabilities:

• Work with national and international partners in developing and maintaining systems, testing schedules, ensuring testing is relevant and completed appropriately.
• Deal with incidents, escalating problems, and issues to management, highlighting impact, and managing the resolutions of faults.
• Being the expert on VOIP technologies within the team.
• Travel to remote offices to install, test equipment or setup for a live call.
• Documenting design, installation, and configuration of secure systems and infrastructure.
• Deliver projects to meet business requirements on time and within budget, from procurement through to the delivery of the live service.
• Progress continual service improvement by looking at new technologies, identifying gaps in existing services and how these could be bridged to help drive the roadmap.
• Manage records and documentation for systems appropriately, ensuring they are kept up to date and stored safely with appropriate access for those who need it.
• There may be some occasional national travel with this work.

Key requirements:

• A high-level of technical comms expertise, either at degree level or through relevant experience and training.
• A good understanding of Government secure comms including use of Government crypto.
• An excellent working and technical knowledge of IP phone systems and technologies, including the security and administration of them.
• An excellent working and technical knowledge of video conferencing technologies and best working practices (including configuration Of Codecs)
• Understanding of WAN and LAN technologies and physical infrastructure (including basic configuration)
• A good understanding of technical security principles.
• Excellent customer facing skills including senior stakeholder management.
• Great team working skills and the ability to build rapport and maintain good working relationships.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.