Technical Complaints Officer

This position as a Technical Complaints Officer in the Financial Services sector requires an experienced officer with a keen eye for detail and the ability to manage customer complaints effectively.

Client Details

The employer is a highly regarded firm within the Financial Services industry, based in London. With a sizeable team spread across multiple departments, they are committed to providing top-tier banking and financial services to a wide range of clients.

Description

• Investigate, record, respond to and seek to effectively resolve customer complaints verbally and in writing
• Make outbound and take inbound calls in an effort to resolve complaints at the first point of contact
• Take inbound calls from customers and other areas of the business relating to active complaints with a view to update customers on the status of their complaint
• Ensure complaints are managed in line with TCF principles and DISP requirements outlined by the Financial Conduct Authority
• Provide exceptional customer service to all complainants ensuring complaints are managed fairly, accurately and clearly
• Utilise key communication and progression skills in order to resolve complaints efficiently while maintaining excellent quality
• Liaise with internal departments to gather information to ensure the thorough resolution of complaints as well as providing key feedback on complaint causes to the business
• Make suggestions to improve processes and documentation to reduce complaints

Profile

A successful 'Technical Complaints Officer' should have:

• Be able to start the assignment on the 19th February.
• Passionate and hard working
• Experienced within Financial Services Complaints
• Be able to hit the ground running straight away, minimal training will be provided.

Job Offer

• An attractive salary, with a day rate of circa 160-170 a day.
• Excellent environment and company to work for
• Option to take the role fully remote
• Potential for extension beyond the 12 weeks.

We encourage all candidates to apply and embrace the opportunity to work in a rewarding environment within the Financial Services industry.