AddressThis role reports to the UE Service Manager.
The User Experience team provide 2nd line support within Brighton and Hove City council.
The role involves supporting IT equipment including desktops, laptops, mobile devices and fault finding / patching within the network.
As well as working on faults escalated from 1st line the User Experience team also action service requests for new equipment and software. Work can also involve supporting projects with testing and deployment of devices. Experience with Windows OS and Apple iPhones is advantageous.
You will ensure the smooth, timely and successful installation of IT equipment and to assist in the analysis, planning and execution of IT-related functions in support of configuration changes and scheduled operations.
You will provide exemplary IT technical and customer support, whilst ensuring the services delivered meet customer satisfaction requirements.
You will possess an ability to work independently and effectively supervise a team of technicians.
As part of the role, you will provide and update guidance and procedures for both technical staff and user guides for customers.
You will be based predominantly at Hove Town Hall though will be expected to travel to other council sites within Brighton and Hove.
Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional InformationYour starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Company InformationPlease note that this post is subject to a Basic Disclosure Criminal Records Check.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Package DescriptionIT&D have an exciting opportunity for a Technical Consultant within the User Experience team.
Do you have excellent communication, problem-solving, and organisational skills, as well as a good knowledge of current IT developments and best practices?
As the User ExperienceTeam Leader, you will be responsible for leading the team and providing IT support to over 5000 council employees.
Interview date: Week commencing 25th March.
For an informal discussion, please contact Bryony Sharp, User Experience Manager bryony.sharp@brighton-hove.gov.uk
