Technical Customer Advisor

Are you excited to find your next role in Customer Service? Do you have experience working in a fast-paced environment and providing technical support?

Juice is excited to support a reputable and high-end business based in the Bath area, as they search for a Technical Customer Service Advisor to join their fun and hard-working team.
We are looking for a professional individual, who takes pride in giving excellent customer service, brings energy and enthusiasm to their role, and is eager to make a difference within an organisation.
This is an exciting opportunity to join an established brand and provide crucial support to the running of the business, working as part of a team that takes pride in their personable and fun working environment.
This is a full-time office based role.

DAY TO DAY:

• Being the first point of contact for customers, providing exceptional customer service via telephone and email communications.
• Be responsible for understanding customer needs, taking orders from customers, and providing technical support.
• Answer customer queries and deliver service updates in a timely manner.
• Organise and process returns.
• Process orders to resolve product issues.
• Maintain internal records, and account administration, update the system, and record any written or verbal correspondence efficiently.
• Process calls timely in order to meet achievable team targets.

WE WOULD LOVE TO SEE:

• Previous experience in a high-volume customer service advisor/call centre/contact centre position.
• A customer service professional, with excellent communication skills and a strong telephone manner.
• Be energetic and positive with your approach, and always possess a can-do attitude.
• Confident in working towards goals and deadlines.
• Prioritise workload appropriately.
• Demonstrate consistently a desire to learn and achieve.

AND FOR YOU:

• Competitive salary
• Competitive bonus scheme.
• Pension.
• Life assurance.
• Free parking.
• Cycle and tech schemes.
• Staff discounts.
• Great offices/working environment
• Monday to Thursday 9.00am - 5.30pm and Friday 9.00am - 5.00pm (plus one additional day a week you will finish at 5.00pm by prior arrangement with your manager).
• Hours per week: 39

Please apply today to be considered for this role.