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SalaryAre you technically minded? A problem solver? Are you a natural with customers?
This Customer Service role is for you! We are searching for our client for a Technical Customer Support Executive to join their team in Ipswich. This role would suit someone who has worked within a Bank, Financial services or another related industry but we welcome applicants from all backgrounds.
Our client is a multi-award winning business who provide bespoke services to their clients within the technical industry.
You will be liaising with users, which include clients across the UK. You will be supporting them with the system, contacting them via telephone/email and live chat.
You will be providing prompt, clear and helpful information to allow clients to make the full use of the service the business offers. You will be fully trained and will develop in-depth knowledge to be able to solve customer issues.
Again, this is not your typical Customer Service role in a call centre. This is a bespoke customer based role where you will be dealing with high net worth clients and giving them the best Customer Service possible.
What will you be doing?
- Support customer queries for App web and app based services.
- Onboard new and existing clients onto the web app and digital app
- Understand Anti Money Laundering (AML), Anti Impersonation (AI) and Suitability processes
- Communicate with clients by email and on the telephone to assist with queries and to troubleshoot issues with digital services, ensuring that the client receives the best possible experience
- Respond to clients within the agreed SLAs
- Work closely with all divisions and teams to get to the underlying cause of a problem and gather all the required information to ensure that issues are resolved efficiently.
- Help to promote our digital offerings and products to build our client base & assets under management.
- Work with other areas of the business to assist with questions regarding the app
Skills and experience
- Previous experience of providing Customer Service
- Previous experience in financial services is advantageous but not essential
- A good understanding of anti-money laundering (AML) principles is advantageous
- Excellent communication skills - verbal and written
- Will have an interest in Apps
- Previous experience with ticketing software is advantageous but not essential
