Technical Customer Service Advisor

Kingsley Consulting Ltd are recruiting a Technical Customer Service Advisor to work for a leading Waterproofing Product Manufacturing Business. Our client really is a leader in their sector and so can provide a fantastic opportunity to a highly motivated candidate to join their technical team. This is a fantastic opportunity to further your Design career with a Global Business Leader.
 
Location: 2 days from home/ 3 days in Milton Keynes
Salary: £35K + 10% bonus, 25 days holiday and additional benefits
Hours: 40hrs Mon-Friday
 
Role information:
The post holder will be responsible for delivering Technical Support to Architects, Roofing Contractors, Main Contractors and other Customer Groups. There will be a focus on offering both technical support and design support to internal stakeholders and customers to help build project specifications.
Key responsibilities:

• Provide technical advice to customers and sales teams
• Offer detailed technical support for a defined flat technical area of expertise
• Support the creation of system specifications ensuring all specifications produced are compliant with internal and external standards
• Ensure all system specifications and inspections are created and logged within the system
• Carryout Wind Uplift, U-Value & Drainage calculations to support the specification offering
• Ensure basic technical questions can be answered for all roofing product areas and seek support of internal colleagues if more detailed responses are needed.

Person profile:

• Technical understanding in flat roofing, building envelope, construction or similar Industry is essential.
• Experience reading and understanding technical drawings
• Ability to work under pressure to meet deadlines and manage/prioritise own workload
• Experience using CAD is essential and/ or Revit system (desirable)

To apply for this position, please send your CV by clicking apply for this role and one of our specialist consultants will be in touch to discuss your suitability and provide more information about the role.
 
Diversity & Inclusion Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.