Technical Customer Success / Software Training / Onboarding - Worlds Biggest Brands

Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands

My client is a leading provider of Software to the B2C sector - working with the Worlds biggest Brands .

What you’ll be doing

The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment.

The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke Software Training and providing technical support.

You will be trained on my clients GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment.

Some of the specific responsibilities of the role include:

• Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using GIS software
• Addressing clients’ software and consultative support issues
• Creating support/training materials including presentations, videos, and guides
• Working closely with the Account Manager to manage client relationships
• Helping with the design and delivery of bespoke client Software Training
• Writing software development tickets based on own use or client feedback and testing functionality
• Contributing to innovation through team and company-wide 'labs’ and regular team creative thinking sessions

Who you are (ideally):

• Educated to at least degree level.
• The ability to confidently communicate technical information to non-technical people
• 2 - 5 years of experience managing clients and working with software
• Client oriented mindset